Introduction to StubHub
StubHub is a popular online ticket marketplace that facilitates the buying and selling of tickets for various events, including concerts, sports games, theater performances, and more. Founded in 2000 and later acquired by eBay in 2007, StubHub has grown to become one of the largest secondary ticket marketplaces worldwide.
How Buying Works
Searching and Purchasing
Buyers can easily search for tickets by:
- Entering the event name, artist, team, or venue in the search bar
- Browsing events by category, location, or date
- Using filters for price range, seat location, and quantity
- Viewing interactive seating maps with available seats and prices
Once tickets are selected, buyers proceed through StubHub's secure checkout process using various payment methods, including credit cards and PayPal.
Ticket Delivery Methods
- Electronic Tickets (e-tickets): Delivered via email or available for download
- Mobile Tickets: Accessible through the StubHub app or mobile browser
- Physical Tickets: Shipped to the buyer's address via courier services
Buyer Fees and Protection
- Service fee (typically 10-25% of ticket price)
- Delivery fee (varies by method)
- Processing fee (per order)
StubHub's FanProtect Guarantee ensures:
- Valid tickets for entry
- Timely delivery
- Full refund for canceled events
- Comparable or better tickets if problems arise
How Selling Works
Listing Process
- Create a StubHub account
- Select the event for tickets
- Enter ticket details (section, row, seat numbers)
- Set pricing (using StubHub's pricing tools for guidance)
- Upload electronic tickets or arrange shipping
Managing Sales
Sellers can:
- Adjust prices and update availability
- Monitor sales activity
- Access analytics and insights
- Respond to buyer inquiries
- Track delivery status
Seller Fees and Payment
- Commission fee of 15-20% on sale price
- Payment processing fees
- Optional shipping costs
- Payment via direct deposit or PayPal within 5-7 business days after the event
Technology and Security
StubHub employs robust security measures:
- SSL encryption
- Digital ticket verification
- Fraud detection systems
Mobile ticket transfercapabilities- Integration with venue systems
Mobile Experience
The StubHub mobile app offers additional features:
- Real-time price alerts
- Virtual seat views
- Mobile ticket delivery
- Last-minute deals
- Event discovery tools
International Operations
| Region | Currency | Language Support | Local Events |
|---|---|---|---|
| North America | USD/CAD | English/French | Extensive |
| UK/EU | GBP/EUR | Multiple | Growing |
| Asia-Pacific | Various | Limited | Emerging |
For more information, visit StubHub's official website or explore their help center for detailed guides and support.