Service Availability and Reach
Uber Eats operates in over 6,000 cities across 45 countries, making it a more international option. DoorDash, while primarily focused on North America, covers over 4,000 cities in the United States, Canada, and Australia. You can verify service availability on their respective websites: Uber Eats and DoorDash.
Restaurant Selection
DoorDash currently leads the market with approximately 450,000 merchants across North America, compared to Uber Eats' 400,000+ restaurants. Both platforms have notable exclusive partnerships:
DoorDash Partnerships
- The Cheesecake Factory
- Chick-fil-A
- Little Caesars
Uber Eats Partnerships
- Starbucks
- Buffalo Wild Wings
- Dunkin'
Pricing and Subscription Services
Delivery Fees
- DoorDash: Base fees range from $1.99 to $5.99
- Uber Eats: Base fees typically range from $2.49 to $6.99
Subscription Options
-
DashPass: $9.99/month
- Free delivery on orders over $12
- Reduced service fees
- Special member promotions
-
Uber One: $9.99/month
- Free delivery on orders over $15
- 5% off eligible orders
- Priority service and premium support
Delivery Times
| Time of Day | DoorDash | Uber Eats |
|---|---|---|
| Lunch | 35-45 min | 30-40 min |
| Dinner | 45-55 min | 40-50 min |
| Off-Peak | 25-35 min | 25-35 min |
User Experience and Features
Mobile App Interface
Uber Eats offers a sleek, minimalist design with easy navigation and better restaurant filtering options. The app integrates seamlessly with the main Uber platform, allowing users to switch between ride-hailing and food delivery services.
Special Features
DoorDash Advantages:
- Group ordering capability
- Scheduled deliveries up to 4 days in advance
- DashMart for convenience store items
- More extensive selection of local restaurants
Uber Eats Advantages:
- Better integration with Uber rides
- More detailed restaurant ratings and reviews
- Broader international presence
- Quick delivery times in urban areas
Payment Options
Both services accept:
- Major credit cards
- PayPal
- Gift cards
- Apple Pay/Google Pay
Customer Support
"The speed and quality of customer support can make or break a delivery service experience."
DoorDash typically offers faster response times, with most issues resolved within 10-15 minutes. They're known for customer-friendly policies and are more likely to offer credits or refunds for unsatisfactory experiences. Uber Eats provides prompt responses but can be less flexible with refunds.
According to Trustpilot, DoorDash maintains a higher average rating of 4 out of 5 stars, compared to Uber Eats' 3.5 stars.
The Verdict
Choose DoorDash if you:
- Want access to more restaurants in most U.S. locations
- Prefer lower delivery fees
- Value faster customer support
- Frequently order from national chains
Choose Uber Eats if you:
- Value a more polished user interface
- Want better order tracking
- Travel internationally
- Prefer quicker delivery times in urban areas
Remember that experiences can vary significantly based on your location. Consider trying both services to determine which better serves your area, as many users maintain both apps to compare prices and delivery times for the best deals.