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A person navigating a smartphone, highlighting the Google Maps app icon, symbolizing the process of managing online reviews.

How to delete a review on Google

3 min read
Sources (12)
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Summary

Google reviews influence business reputations and provide customer insights. Users can delete their reviews by signing into Google, accessing Google Maps, and following prompts. Business owners can't delete reviews but can report inappropriate ones. Troubleshooting tips and best practices are also provided.

Introduction to Google Reviews

Google reviews play a crucial role in shaping the online reputation of businesses, providing potential customers with valuable insights into the quality of products or services. Whether you're a business owner dealing with an unfair review or a user who wants to retract a comment, knowing how to delete a review on Google can be incredibly useful.

For Reviewers: Removing Your Own Review

If you've posted a review and wish to delete it, follow these steps:

  1. Sign in to Google: Ensure you're logged into the correct Google account
  2. Access Google Maps: Go to Google Maps
  3. Find Your Contributions:
    • Desktop: Click the menu icon (three horizontal lines) and select "Your contributions"
    • Mobile: Tap the "Contribute" tab at the bottom
  4. Locate Your Review: Navigate to the "Reviews" tab
  5. Delete the Review: Click the three dots next to the review and select "Delete review"
  6. Confirm Deletion: Follow the prompts to confirm

For Business Owners: Handling Unwanted Reviews

As a business owner, you cannot directly delete reviews, but you can take steps to address or report them.

Reporting Inappropriate Reviews

If a review violates Google's review policies:

  1. Sign in to Google My Business
  2. Navigate to the "Reviews" section
  3. Find the review you want to report
  4. Click the three dots and select "Flag as inappropriate"
  5. Fill out the flagging form with detailed information

Alternative Options

  • Respond professionally to the review
  • Request a revision if the issue is resolved
  • Encourage satisfied customers to leave positive reviews
  • Monitor reviews regularly to address issues promptly

Troubleshooting

If you're having trouble deleting a review, try:

  • Clearing browser cache and cookies
  • Using a different browser
  • Accessing from a desktop instead of mobile
  • Ensuring a stable internet connection

When You Can't Delete a Review

There are situations where deletion might not be possible:

Note: Reviews that violate Google's policies might be removed automatically by Google's systems.

  • The review is over a year old
  • The business has permanently closed
  • The review is under investigation
  • The account used to post has been deleted

Best Practices

Before deleting a review, consider:

  1. Whether updating might be more helpful
  2. If the issue has been resolved
  3. Whether your feedback helps other users
  4. The impact on the overall business rating

For more detailed guidance, visit the Google Support page or Google My Business help center.

Sources

WGoogle Mapshttps://www.google.com/mapsSreview policieshttps://support.google.com/contributionpolicy/answer/7400114?hl=enWGoogle My Businesshttps://www.google.com/intl/en_us/business/SGoogle Support pagehttps://support.google.com/SGoogle My Business help centerhttps://support.google.com/business/?hl=enMGoogle Mapshttps://maps.google.comWGoogle My Businesshttps://www.google.com/business/SGoogle My Business Help Centerhttps://support.google.com/business/PGoogle Play Storehttps://play.google.comSGoogle Shoppinghttps://shopping.google.comSreview policieshttps://support.google.com/business/answer/4596773SGoogle My Business help centerhttps://support.google.com/business