How to Pick Up Your Package from UPS

## Understanding UPS Delivery Options Before picking up your package, it's important to understand the available delivery options: - **Home Delivery**: Standard delivery to your doorstep - **UPS Access Point**: Local businesses or lockers for package pickup - **UPS Customer Center**: Official UPS facilities for direct collection ## Before You Go ### Check Your Notification Ensure you have received an official notification through: - An InfoNotice left at your door - An email notification - A text message alert - Status update on the [UPS tracking page](https://www.ups.com/track?loc=en_US?loc=en_US/track) ### Gather Required Documents You'll need: - Government-issued photo ID (driver's license, passport, etc.) - Tracking number - InfoNotice (if provided) > **Pro Tip**: Take a screenshot of your tracking number or write it down - don't rely solely on your phone's battery! ## Finding Your Package's Location 1. Visit [UPS.com](https://www.ups.com/track?loc=en_US?loc=en_US) or use the UPS Mobile App 2. Enter your tracking number 3. Look for the "Pickup Location" address 4. Verify the facility's hours using the [UPS Locator](https://www.ups.com/track?loc=en_US?loc=en_US/dropoff) ### Types of UPS Locations * **UPS Customer Centers**: Full-service locations for pickup, shipping, and assistance * **UPS Access Points**: Partner locations like retail stores, pharmacies, or convenience stores * **UPS Drop Boxes**: Self-service locations (typically not for pickup) ## At the UPS Location ### Check-In Process 1. Locate the customer service counter 2. Present your ID and tracking number 3. Sign for your package 4. Inspect the package before leaving ## Time Limitations | Delivery Attempt | Hold Duration | |-----------------|---------------| | 1st Attempt | 5 business days | | 2nd Attempt | 5 business days | | Final Attempt | 7 business days | ***Important***: Packages not claimed within the holding period will be returned to the sender. ## Special Circumstances ### Third-Party Pickup If someone else needs to pick up your package: 1. Provide them with a signed letter of authorization 2. Include your name, their name, and the tracking number 3. They must present their own photo ID ### Business Deliveries For business packages: - Company ID may be required - Letter of authorization on company letterhead - Proof of employment ## Tips for a Smooth Pickup Experience - **Sign Up for UPS My Choice**: Manage deliveries and receive alerts through the [UPS My Choice](https://www.ups.com/track?loc=en_US?loc=en_US/us/en/services/tracking/mychoice.page) service - Call ahead to confirm package availability - Visit during off-peak hours - Have backup identification available - Check for potential holding fees - Be prompt to avoid additional charges For any assistance, contact [UPS Customer Service](https://www.ups.com/track?loc=en_US?loc=en_US/us/en/help-support-center.page).

How to Pick Up Your Package from UPS

Related articles