Understanding UPS Delivery Options
Before picking up your package, it's important to understand the available delivery options:
- Home Delivery: Standard delivery to your doorstep
- UPS Access Point: Local businesses or lockers for package pickup
- UPS Customer Center: Official UPS facilities for direct collection
Before You Go
Check Your Notification
Ensure you have received an official notification through:
- An InfoNotice left at your door
- An email notification
- A text message alert
- Status update on the UPS tracking page
Gather Required Documents
You'll need:
- Government-issued photo ID (driver's license, passport, etc.)
- Tracking number
- InfoNotice (if provided)
Pro Tip: Take a screenshot of your tracking number or write it down - don't rely solely on your phone's battery!
Finding Your Package's Location
- Visit UPS.com or use the UPS Mobile App
- Enter your tracking number
- Look for the "Pickup Location" address
- Verify the facility's hours using the UPS Locator
Types of UPS Locations
- UPS Customer Centers: Full-service locations for pickup, shipping, and assistance
- UPS Access Points: Partner locations like retail stores, pharmacies, or convenience stores
- UPS Drop Boxes: Self-service locations (typically not for pickup)
At the UPS Location
Check-In Process
- Locate the customer service counter
- Present your ID and tracking number
- Sign for your package
- Inspect the package before leaving
Time Limitations
| Delivery Attempt | Hold Duration |
|---|---|
| 1st Attempt | 5 business days |
| 2nd Attempt | 5 business days |
| Final Attempt | 7 business days |
Important: Packages not claimed within the holding period will be returned to the sender.
Special Circumstances
Third-Party Pickup
If someone else needs to pick up your package:
- Provide them with a signed letter of authorization
- Include your name, their name, and the tracking number
- They must present their own photo ID
Business Deliveries
For business packages:
- Company ID may be required
- Letter of authorization on company letterhead
- Proof of employment
Tips for a Smooth Pickup Experience
- Sign Up for UPS My Choice: Manage deliveries and receive alerts through the UPS My Choice service
- Call ahead to confirm package availability
- Visit during off-peak hours
- Have backup identification available
- Check for potential holding fees
- Be prompt to avoid additional charges
For any assistance, contact UPS Customer Service.