Overview of Food Delivery Giants
In today's fast-paced world, food delivery services have become an essential part of our daily lives. Among the most prominent players are Grubhub and DoorDash, each offering unique advantages and services.
History and Market Presence
Grubhub, founded in 2004, is one of the pioneers in the food delivery industry, operating in over 3,200 cities across the United States with more than 300,000 restaurant partnerships. DoorDash, launched in 2013, has quickly risen to dominate approximately 65% of the food delivery market share, serving over 4,000 cities across North America.
For more information, visit Grubhub's official website and DoorDash's official website.
Pricing and Subscription Options
Delivery Fees
- DoorDash: $1.99 to $5.99
- Grubhub: $1.99 to $7.99
Subscription Services
Both platforms offer monthly subscriptions at $9.99:
- DoorDash: DashPass
- Grubhub: Grubhub+
These subscriptions eliminate delivery fees on eligible orders and provide additional benefits.
User Experience and Features
Mobile App Interface
DoorDash offers a modern, intuitive interface with:
- Real-time order tracking
- Easy restaurant discovery
- Customizable favorites list
Grubhub provides:
- More detailed restaurant menus
- Better search filters
- More accurate delivery time estimates
Special Features
DoorDash:
- Group ordering
- Scheduled deliveries
- DoorDash Drive for large orders
- Alcohol delivery in select markets
Grubhub:
- Restaurant loyalty programs
- Pickup options
- Corporate accounts
- Virtual restaurants
Restaurant Selection and Coverage
DoorDash typically includes:
- Chain restaurants
- Convenience stores
- Grocery stores
- Local merchants
Grubhub focuses on:
- Established restaurants
- Local favorites
- Exclusive partnerships
- Urban markets
Customer Support and Service
"DoorDash offers 24/7 customer support through their app, website, and phone line, with generally faster response times."
"Grubhub provides support primarily through their app and website, with phone support available for active orders."
Payment Options
Both services accept:
- Credit/debit cards
- PayPal
- Digital wallets (Apple Pay, Google Pay)
- Gift cards
Driver Experience
Average Driver Earnings (2023):
DoorDash: $15-$25/hour
Grubhub: $12-$20/hour
Customer Reviews and Ratings
According to Trustpilot:
- Grubhub: 3.5/5 stars (13,000+ reviews)
- DoorDash: 4/5 stars (20,000+ reviews)
The Verdict
While both services offer reliable food delivery options, your choice may depend on several factors:
Choose DoorDash if you want:
- Wider availability, especially in suburban areas
- More diverse merchant options
- Modern user interface
- Consistent delivery times
Choose Grubhub if you prefer:
- Urban area coverage
- Local restaurant selection
- Detailed menu information
- Restaurant loyalty programs
For further reading, check out this comparison of food delivery services to see how these platforms compare to other competitors.