Determine Your Internet Needs and Requirements
Before comparing ISPs, understand your specific internet needs:
- Usage Type: Casual browsing vs. heavy streaming and gaming
- Speed Requirements: Different activities need different speeds
- Number of Devices: More connected devices require more bandwidth
- Number of Simultaneous Users: Affects overall bandwidth needs
Pro Tip: Most households need at least 100 Mbps for smooth streaming and general internet use.
Types of Internet Connections
Fiber Optic
- Fastest and most reliable
- Symmetrical upload and download speeds
- Limited availability in many areas
Cable
- Widely available
- Fast download speeds
- Can slow during peak usage times
DSL
- Uses existing phone lines
- Generally slower than cable
- More stable speeds throughout the day
Satellite
- Available almost anywhere
- Higher latency
- Weather-sensitive
Research Available Providers
Online Tools
Several resources can help you find local ISPs:
Check Reviews and Ratings
Research provider reputation through:
- Consumer Affairs
- Better Business Bureau
- Trustpilot
- Yelp
- Local community forums
Compare Plans and Pricing
Consider these factors when evaluating plans:
- Download and upload speeds
- Data caps and overage charges
- Contract terms and length
- Promotional pricing and expiration
- Equipment costs
- Monthly modem/router rental fees
- Option to purchase your own equipment
- Installation fees
Evaluate Customer Service
Good customer service is crucial for internet providers:
- Availability: Look for 24/7 support
- Support Channels: Phone, chat, or email options
- Response Time: Quick issue resolution
- Documentation: Keep records of all provider conversations
Bundle Options
Many providers offer package deals including:
- TV service
- Phone service
- Mobile plans
- Streaming services
Red Flags to Watch For
- Long-term contracts with heavy cancellation fees
- Unclear pricing structures
- Poor customer service reviews
- Frequent service outages
Testing and Verification
Once you've chosen a provider:
- Use Speedtest by Ookla to verify connection speeds
- Test speeds during trial periods
- Schedule installation during off-peak times
- Check the FCC's speed guide for reference
Remember to periodically review your service and compare rates, as new providers and better deals may become available in your area.