How to remove a Google review

## Understanding Google Reviews and Removal Policies Before attempting to remove a review, it's crucial to understand Google's [review policies](https://support.google.com/contributionpolicy/answer/7400114?hl=en). Reviews that violate these policies can be reported and potentially removed. ### Types of Removable Reviews - **Spam and Fake Content**: Reviews that are not genuine or posted with malicious intent - **Offensive Content**: Reviews containing hate speech, harassment, or explicit content - **Conflict of Interest**: Reviews from someone with a vested interest - **Off-Topic**: Reviews not relevant to the business - **Restricted or Illegal Content** - **Sexually Explicit Material** - **Terrorist Content** - **Impersonation** ## Steps for Reviewers to Delete Their Own Review 1. Go to [Google Maps](https://www.google.com/maps) 2. Click on your profile icon 3. Select "Your contributions" 4. Click on "Reviews" 5. Find the review you want to delete 6. Click the three-dot menu (⋮) 7. Select "Delete review" ## Process for Business Owners ### Flagging a Review for Removal 1. Sign in to [Google Business Profile](https://business.google.com/) 2. Select your business location 3. Click on "Reviews" 4. Locate the problematic review 5. Click the three-dot menu 6. Select "Flag as inappropriate" ### Alternative Actions - **Respond professionally** to demonstrate customer service commitment - **Contact [Google My Business Support](https://support.google.com/business/answer/4566671?hl=en)** for assistance - **Document everything** related to the review - **Consider legal options** for defamatory content ## Timeline Expectations | Action | Typical Timeline | |--------|--------------------| | Self-deletion | Immediate | | Flagged review | 3-5 business days | | Legal removal | Several weeks to months | ## Prevention and Best Practices - Monitor your reviews regularly - Encourage satisfied customers to leave feedback - Use review management software - Implement customer feedback systems - Train staff in customer service excellence > Remember that Google rarely removes reviews unless they clearly violate their policies. Simply disagreeing with a review's content is not grounds for removal. ## If Google Doesn't Remove the Review 1. Respond to the review professionally 2. Contact Google support directly 3. Consider seeking legal action if the review is defamatory 4. Focus on generating more positive reviews 5. Use negative feedback as learning opportunities For more detailed guidance, visit Google's [Help Center](https://support.google.com/business/answer/3474123?hl=en) or the [Google My Business](https://www.google.com/intl/en_us/business/) website.

How to remove a Google review

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