Privacy Policy
Effective Date: September 20, 2025
Sup AI ("we," "our," "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our website sup.ai, our research and AI-powered tools, and any related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.
We may collect the following types of information:
- Account Information: Name, email address, password, and related identifiers when you sign up.
- Billing Information: Payment method, billing address, and transaction details (processed securely by our payment providers such as Stripe; we do not store full payment card details).
- Content & Inputs: Prompts, queries, uploads, and other content you provide when using Sup AI.
- Usage Data: Interactions with our Services, including pages visited, features used, search queries, and generated outputs.
- Device & Technical Data: IP address, browser type, operating system, device identifiers, and log files.
- Cookies & Tracking: We use cookies and similar technologies to remember preferences, improve performance, and analyze traffic.
- Authentication Services: If you sign up via a third-party login (e.g., Google, GitHub), we may receive basic profile and authentication details.
- Service Providers: Payment processors, analytics providers, and hosting partners may provide us with information related to your account or activity.
We use your information to:
- Provide, maintain, and improve the Services.
- Personalize your experience and deliver relevant content.
- Process payments, subscriptions, and billing.
- Communicate with you about updates, support, and promotions (with opt-out options).
- Monitor usage, detect fraud, and ensure security.
- Comply with legal obligations and enforce our Terms of Service.
We do not sell your personal data. We may share information in the following cases:
- With Service Providers: Vendors who support payment processing, hosting, analytics, and customer support.
- For Legal Reasons: If required by law, regulation, subpoena, or to protect rights, safety, or property.
- Business Transfers: In connection with mergers, acquisitions, or sale of assets.
- With Your Consent: If you direct us to share your data with a third party.
4. Data Retention
We retain your information as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and data at any time (see Section 7).
5. Security
We implement industry-standard measures to protect your data, including encryption, secure storage, and access controls. However, no system is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have rights under privacy laws such as GDPR, CCPA, or other regulations, including:
- Accessing, correcting, or deleting your personal data.
- Requesting a copy of your data in portable format.
- Opting out of marketing communications.
- Restricting or objecting to certain processing activities.
To exercise these rights, contact us at info@sup.ai.
7. Your Choices
- Cookies: You may adjust browser settings to refuse cookies, though this may limit functionality.
- Marketing Emails: You can unsubscribe at any time using the link in our emails.
- Account Deletion: You may request account deletion by contacting us.
8. Children's Privacy
Our Services are not directed to individuals under 13 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect data from children. If you believe we have, please contact us to delete it.
9. International Data Transfers
Sup AI operates globally. Your information may be transferred and processed in countries other than your own. We take steps to ensure adequate safeguards when data is transferred internationally.
10. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting an updated version on sup.ai or by email. Continued use of the Services after updates constitutes acceptance.
If you have questions about this Privacy Policy or our practices, contact us at:
Email: info@sup.ai
Website: https://sup.ai