Main Medicare Contact Information
The primary Medicare contact number is 1-800-MEDICARE (1-800-633-4227). This helpline is available 24 hours a day, 7 days a week, except for some federal holidays.
- TTY users: 1-877-486-2048
Why Contact Medicare by Phone?
There are several reasons you might need to reach out:
- Understanding Coverage: Clarifying what is covered under your plan
- Claims and Billing: Resolving issues related to claims or billing
- Enrollment Questions: Getting help with enrollment or changes to your plan
- Fraud Reporting: Reporting suspicious activity
- Lost or Stolen Cards: Getting assistance with replacement cards
Before You Call
Gather the following information to make your call more efficient:
- Your Medicare number
- Social Security number
- Date of birth
- Current address
- List of medications (if calling about prescription coverage)
- Any relevant medical documentation
- A pen and paper to take notes
Specialized Medicare Phone Numbers
Medicare Advantage Plans
If you're enrolled in a Medicare Advantage Plan, contact your specific plan provider directly. Find your plan's phone number on your membership card or through the Medicare's Plan Finder tool.
Social Security Administration
For Medicare enrollment and premium questions, contact Social Security at 1-800-772-1213 (TTY 1-800-325-0778).
Steps to Contact Medicare
- Prepare Your Information: Have all documentation ready before calling
- Dial the Medicare Helpline: Call 1-800-MEDICARE
- Navigate the Automated System: Follow the prompts to reach the appropriate department
- Press 1 for current coverage information
- Press 2 for claims and billing questions
- Press 3 for enrollment and eligibility questions
- Speak to a Representative: Request a representative if needed
Tips for a Successful Call
- Call during off-peak hours (early morning or late evening)
- Be patient with wait times
- Write down the representative's name and reference number
- Take detailed notes during the call
- Ask for clarification if something isn't clear
Important: Never give your Medicare number to unsolicited callers. Medicare will not call you without your prior request.
Language Services
Medicare offers free interpreter services for non-English speakers. When you call, say "Agent" to speak with a representative, then request an interpreter in your preferred language.
Additional Resources
For more information about Medicare, visit:
Alternative contact methods include:
- Online services through MyMedicare.gov
- Live chat through the Medicare website
- Email through your Medicare account
- Written correspondence
- Local Medicare offices